Rental FAQs

Looking to rent with us? Read over these frequently asked questions first!


  • Snow fall

    0.3 CM

  • Current wind

    20 KPH

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Where is Central Snowsport located in Hakuba?

With these locations and our Guest Shuttle we have you covered everywhere in the Hakuba Valley.

Happo Store, 100m down from Gondola, Happo-One

Koharu Store, opp Sakka Lifts, Sakka Area, Wadano

Goryu Store, opp Escal Plaza, Goryu (servicing Hakuba 47 also).

How do I make use of the Central Snowsport guest shuttle?

This service is available to all guests, prebooked or walk in. Call when you are ready to be fitted, 0261 85 0506 (+81 261 85 0506) and we will organise to collect you from your hotel. Please be ready for us at the front of your building so we can collect you without delay.

Once fitted we drop you back at your hotel with your equipment OR you can ski from any of our three stores and we can drop you back at your hotel.

At the end of your stay we collect your equipment from your hotel, please ensure it is all placed together neatly, come hotels have a Central Snowsports equipment pickup zone.

Can I pre-book my equipment?

You can prebook your equipment via our online hire form. The online booking form requires inputting of the same information that you would otherwise supply us with instore, mainly easy to use drop downs.

Online prebooking requires prepayment which is in Japanese Yen via our online merchant, Paypal. You do not need a Paypal account, just a valid credit card.

Prebookings are fully refundable less a 10% administration fee up to 7 days out from your first day of hire.

You are free to make equipment upgrades or additions instore or swap demo equipment, however, you will need to make your own way to the store. Changes are subject to availability.

Prebooking speeds up the instore process dramatically and helps us better cater for our prebooked customers needs, there is a comment section at the bottom of each hire form for special requests or any information you think we may to get you better equipped – we do not reply to these comments on the hire forms but they are noted instore when we process your booking.

What happens if my equipment breaks, is lost or stolen?

Any stolen, lost or damaged equipment is charged for at the discretion of the Rental Manager, you are generally covered under your Travel Insurance, however, we do charge this directly to the customer.

What if I want to change equipment?

If you have a boot problem or other, please contact us ASAP so we can rectify it, we want you to be kitted out correctly and to be comfortable.

For returning to the store to change or upgrade to demo gear you will need to make your own way, the free Guest Shuttle if for initial fitout and guests with fit problems.

Got other questions?

Central Snowsports endeavours to get you fitted out in the right gear to progress and enjoy. Don't hesitate to contact us so we can learn to better meet your expectations.

We also recommend you check us out on Facebook.

Secure payments

At Central Snowsports, we support payments from major credit cards including Visa, Master Card and American Express to secure your online transactions.

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